Privacy Policy

Last updated: March 2026

Velro (“we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share when you browse or shop on our website.

1. Information we collect

We may collect:

Identity and contact details (name, email, phone)
Shipping and billing address
Order history and preference information
Payment references required to process transactions (handled via secure payment partners)
Limited technical data such as browser type, device information and IP address for security and performance

2. How we use your information

To fulfil and deliver orders
To provide customer support and service updates
To improve products, website experience and fraud prevention
To send transactional messages (order confirmation, shipping updates)
Where permitted, to share relevant offers or new launches (you may opt out anytime)

3. Sharing of information

We do not sell your personal data. We may share information with trusted service providers solely to operate the store — including payment gateways, logistics partners, SMS/email tools and analytics — under appropriate confidentiality expectations.

4. Cookies and similar technologies

Our site may use cookies for essential cart, login, session and analytics functions. You can control cookies through your browser settings; disabling some cookies may affect site features.

5. Data retention and security

We retain account and order information as needed for legal, accounting and customer service purposes. We use reasonable administrative and technical safeguards; however, no method of online transmission is 100% secure.

6. Your choices

You may request updates to your account details, ask questions about the data we hold, or opt out of marketing emails by contacting us. Some records may be retained where required by law.

7. Contact

For privacy questions, email info.velrojewels@gmail.com. We may update this policy from time to time; the latest version will always appear on this page.