FAQs

Frequently asked questions

Quick answers about shopping Velro imitation jewellery online. Need more help? Email info.velrojewels@gmail.com.

What materials does Velro use?

Pieces are crafted from quality alloy bases with gold-tone, rose gold, silver, rhodium, or oxidised finishes. Stones may include American Diamond (AD), cubic zirconia, faux pearls, and kundan-style accents depending on the design. Product pages list key details for each item.

Is Velro jewellery skin-friendly?

Most styles use hypoallergenic plating. If you have highly sensitive skin, remove jewellery before swimming, bathing, or applying perfume and lotions directly onto the piece.

How do I prevent tarnish?

Store pieces dry in a pouch or box. Wipe gently with a soft dry cloth after wear. Avoid water, perfume, sweat, and harsh cleaners. Remove jewellery before sleeping or exercising for longer-lasting shine.

How do I choose the right size?

Many necklaces and chokers include adjustable extenders. Rings follow standard Indian sizes where listed. Bracelets and anklets often have adjustable clasps or chain lengths — always check the product details before ordering.

Do you offer Cash on Delivery (COD)?

Yes. COD is available across India wherever enabled at checkout, along with prepaid UPI and card payments.

How long does delivery take?

Most orders arrive within 3–7 business days depending on your location. You will receive updates once your order ships.

What is your return policy?

Unused, unworn jewellery in original packaging may be eligible under our Returns, Refunds & Cancellation policy. Pierced earrings that have been opened or worn are typically non-returnable for hygiene reasons. Damaged or incorrect items should be reported within 7 days of delivery with photos.